ecommerce operations consulting
Cut costs.
Lower your risk. Streamline your business.
Smart inventory management, stellar customer services, and speedy fulfillment are the pillars of successful ecommerce operations.
Wherever your ecommerce business needs to go — from developing a manageable approach to SKUs to scaling rapidly with a 3PL — we can help you get there.
Operations can make or break your business.
10%
Lower Costs
Reducing stock-outs and overstocks can lower inventory costs by 10%
64%
Prioritize Service
When it comes to making a purchase, 64% of customers find customer experience more important than price
72%
Are Investing
72% of retailers plan to reinvent their supply chain with real-time visibility enabled by automation, sensors, and analytics
Operations may not be the part of your business that you get excited about, but successfully navigating the challenges of inventory, customer service, and fulfillment are critical to running a thriving ecommerce business.
Don’t let the nuts & bolts of ecommerce operations weigh down the power of your marketing and sales efforts.
Sources: Zebra 2017 Retail Vision Study (1 & 3); Gartner Research (2)
Overcome your operations challenges.
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Inventory Management
Inventory can be your greatest asset but also your biggest liability. Surplus inventory can cause cash problems, while not enough can limit your ability to drive revenue.
With experience managing SKUs of every scale, we will customize a model to help you maintain an inventory that supports your success.
Brand & SKU Rationalization
We've all heard the 80/20 rule before. And it applies to retail, with 80% of revenue going to 20% of the brands.
We will help you deploy your dollars to the most profitable areas through an evaluation of your brands and SKUs. Together, we'll determine the top prospects to optimize your investment.
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A successful business has customers — hopefully a lot of customers. And any influx of interested buyers requires a seamless customer experience.
We can help you build this from scratch, setting up all the components, processes, and staffing you’ll need to deliver a satisfying experience that will turn one-time customers into repeat buyers and loyal brand ambassadors.
We'll make this process dually beneficial by collecting valuable customer behavior metrics and feedback. This information will allow you to refine your business strategies for improved results and growth.
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Internal Fulfillment
From a few daily orders to tens of thousands per week, there are evergreen opportunities to save you time and money when fulfilling customer orders.
We can help you build efficient processes — or improve your current systems — to reduce costs and increase margins.
Whether you need help with inbound, outbound, or customer returns, our years of experience will help you provide impactful service.
3PL
Third-party logistics (3PL) is a great option when you need inventory management, warehousing, or fulfillment services that can scale to your needs based on seasonality and rapid growth.
These services often provide you with more flexibility in customer offerings as well as flexibility of scale.
We can help you navigate this complex world and determine whether 3PL is the right option.
Inventory is more than SKUs and products.
Inventory is money sitting around in another form.
— Rhonda Adams
USA Today
On-time delivery = repeat business.
45% of online shoppers won’t buy from you again after receiving an item late.*
Do your operations run on-time?
We can help you avoid shopper drop-off due to operations and logistics challenges. Let us help you build an on-time strategy.
*Source: Meili Robots